Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Purely CBD ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Purely CBD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Purely CBD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
We appreciate that you’ve taken the time to write us. We’ll get back to you very soon. Please come back and see us often.
There was an error trying to send your message. Please try again later.
Thank you for registration. Check your email!
During these trying and confusing times, we want to let you know that we are here for you. In most states, our stores are considered essential. While it is up to the affiliate what their hours of operation or available services are, we are still open. Because we know that our CBD products are vital to a lot of our customers, many locations are offering some valued added services like curbside pickup, delivery or free shipping. You can find the contact information of the location nearest you by clicking here and see how we can best assist you. All of us at Purely CBD care about our customers' well-being. If you are having trouble contacting any of our locations, please visit our website and reach out using our "Contact Us" form. We will find a way to get you exactly what you are looking for. Stay Focused, Stay Happy, Stay Purely CBD.